Kimberly BakerKimberly Baker

Terms / FAQ

Purpose
The General Terms and Conditions of Online Sale govern the sales made by Kimberly Baker Inc. through kimberlybaker.com.. All Clients wishing to make a purchase from the website represent and warrant that they are not acting on a commercial basis, that they are not a minor and have full legal capacity or are authorized by a parent or guardian. The General terms and Conditions of Online Sale shall be applied when an order is placed. Therefore, the Customer should consult the General Terms and Conditions of Online Sale on a regular basis so the Customer is aware of the version applicable when placing orders.
Product Features
The essential features of the Products offered for sale on kimberlybaker.com are described on the Products page. Some Products may be available in different colors. Due to the computer processing of images and in spite of the care taken in producing our Product pages, the colors of Products shown on the website may be slightly different from their actual color. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of products offered on the site.

Product Availability
Subject to their availability, Products offered for sale together with their prices shall be valid as long as they are accessible on kimberlybaker.com. If a Product becomes unavailable after placing the order, the Customer will receive immediate notification by email to the address provided for the order, and if the Customer credit card or debit card (the “Customer Card”) has been charged, a reverse authorization will be placed on the Customer Card. If by any chance the Customer Card is charged, the full amount charged will be reimbursed to the Customer Card used as payment no later than thirty (30) days from the date of payment. Please allow three (3) to six (6) business days for this transaction to post to the Customer Card and one (1) to two (2) billing cycles for it to be reflected on the Customer Card statement.

Accounts and Orders
The Customer may set up an account and become a “Registered Customer”, or can purchase products as a “Guest”. The Customer does not need an account in order to make a purchase from kimberlybaker.com. If the Customer chooses to register, the Customer can monitor the progress of the order, access the Customer’s order history, and utilize services reserved for Customer account holders for a faster checkout. The Customer must complete the fields on the form as this information is mandatory and necessary. The Customer agrees to provide full, accurate and up-to-date information and to change any details that become obsolete or incorrect at a later date. Any details or information that is offensive, illegal, incorrect, misrepresented, representing a public order offense or moral issues must not be used in the context of setting up an account. Once the account has been set up, and email will be sent to the email address provided by the Client.

Order Cancellation
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the Customer Card has been authorized. If the Customer Card has already been authorized for the purchase and the order is canceled, Kimberly Baker will issue a credit to the Customer Card. If you wish to cancel or modify your order please contact shop@kimberlybaker.com.

Payment
Kimberlybaker.com accepts MasterCard®, Visa®, American Express®, and Discover® as methods of payment thru the processor  paypal.  The transaction will be charged to the Customer Card only after verifying the Customer Card details, receiving credit authorization on the Customer Card, and confirmation.

Shipping
As indicated at the time of purchase and by the order confirmation email, the Customer is responsible for any and all shipping costs associated with the delivery as indicated at the time of purchase. Flat rate  shipping fees apply. The Customer shall select the shipping method when placing the order. Once the order is placed, the Customer will not be allowed to change the shipping method or address with out contacting Kimberly Baker Studios.

Shipping Methods and Fees
Priority USPS  1-3 business days $15.00 ($20.00 over 5lbs)
Express  USPS overnight  $25.00 ( $40 over 5lbs)

All domestic packages are  shipped USPS Priority , insured for the value of the product and require a signature  at time of delivery.

Place of Delivery

Subject to receipt by Kimberly Baker of the full payment, deliveries shall be made to the address provided the time of placement of an order. The Customer shall be responsible for checking the accuracy of this information prior to final confirmation of the order (in particular names, address, number, postal code, etc.). Kimberly Baker shall not be responsible for any mistake by the Customer in the information provided at the time of the order confirmation.
If information relating to recipients is incorrect, Kimberly Baker may not be held liable for any delay or failure to deliver an order. Kimberly baker jewelry cannot be held liable for packages that are lost in transit.

Delivery Period
Unless indicated otherwise after the final confirmation of order, the delivery period for Products ordered from kimberlybaker.com include one (1) to two (3) business days to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Kimberlybaker.com is not responsible for unanticipated delays due to conditions such as weather or air travel delays.

Receipt of Products
If Product(s) purchased on kimberlybaker.com is received damaged, the Customer must notify shop@kimberlybaker.com  within two business days and  provide detailed information regarding the defects of said product.  Please keep the original product packaging  in the condition in which it was received . Client Services will then begin investigation with USPS. Please note that this process generally takes between eight (8) and ten (10) business days.

Retention of Ownership and Transfer of Risks
Kimberly Baker shall retain full ownership of the Products ordered until payment has been received in full. Once the Product is shipped risks of loss or damage to said Products and any damage that may occur shall be transferred to the Customer.

Return Policy
We are happy to replace an item for exchange only within seven (7) days from the date of delivery. All products must be in their original condition, and  packaging and  accompanied by the pertinent sales receipt. Kimberly Baker will not accept merchandise that has been worn, used, altered or damaged. Please email shop@kimberlybaker.com to receive a return authorization number. Items returned without an return authorization number will be refused by our shipping department, and rerouted back to you.

If you feel the merchandise you received is defective, please contact shop@kimberlybaker.com for a replacement. If a replacement is not available and the merchandise is deemed defective a full refund will be issued.
Exchanges will be processed within seven (7) business days of receipt. Please note that shipping charges  for any returned item(s) are the Client’s responsibility at the point of refund unless said item is considered defective .

Any item’s sold as on sale items or as a custom order are  a FINAL SALE .

Repairs
Kimberly Baker offers repair service for merchandise purchased thru kimberlybaker.com. for  six months after your purchase date.  The original sales receipt is required for all repairs. For products purchased through kimberlybaker.com, please send an email to shop@kimberlybaker.com with images and a detailed description of the damage.
Any  repair questions for items over the six month purchase date deadline,  please email us explaining your issue and we will let you know if we can repair it for you and the cost for the repair.

 

Personal Data

Personal data shall be collected by Kimberly Baker Inc. on the kimberlybaker.com website with a goal of allowing the Client to set up an account and/or to purchase Products from kimberlybaker.com.

My Account
Certain personal data is essential for setting up a Client account and making purchases; such information includes First Name, Last Name, Email Address, Password and Telephone Number. Failure to provide this mandatory information shall mean that the Client’s account cannot be set up and used. In creating this account, the Client authorizes kimberlybaker.com to store their name and email. All other requests for personal data are optional.

Email
Email registration for kimberlybaker.com online newsletter is optional. To register an email for the kimberlybaker.com online newsletter the Client can submit it through the “Newsletter” button on the bottom of the page. The Client can also sign up when creating a kimberlybaker.com account by check the Email Newsletter option during registration.

Purchases
Credit card information will be collected when placing an order. kimberlybaker.com does not store this information. In accordance with Personal Privacy Protection laws, in regards to information technology, files and rights, the Client shall have the right to access, change, correct and delete personal data. This right may be exercised, where applicable, via the Client account. To make changes to a kimberlybaker.com profile, the Client must go to the My Account page and choose the “Edit” to change home address, email address, etc. information and save to finish updating. However, we reserve the right to object to requests that are clearly abusive, particularly in terms of their number and repetitive or systematic nature. Moreover, have the right to object, on legitimate grounds, to the collection of personal data. We are committed to implementing appropriate measures in order to avoid any attack on the integrity and confidentiality of personal information collected. However, the security, confidentiality or integrity of information sent via the Internet is not guaranteed on account of the very nature of the network. In particular, we are not accountable and may not be held liable in the event of loss, communication to a third party or fraudulent uses of login details.

Contact Us
For additional assistance concerning our online store or your online purchase, please contact us via email at shop@kimberlybaker.com

FAQ

Q: What are the differences between gold-plated, gold vermeil, and gold-filled?
A:  Sterling Silver is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver    strength. The standard is at least 92.5% silver. Hence the .925 stamp you see on some sterling silver items.

Vermeil (Pronounced: Vermay) is sterling silver that has been gold-plated with 100 mico inches  on top of  a sterling silver base. Most of our vermeil is plated with 10Kt-18Kt gold. Vermeil wears off over time it does not chip or flake off . Vermeil will stay gold in color  for many years if cared for properly.

Gold filled : also called rolled-gold. These jewelry items are not actually filled with gold. They are made of a base metal (usually brass or copper) covered by sheets of gold in a mechanical bonding process. Effectively a thick coat of gold: the gold content is 5% or 1/20 of the total weight. Usually made with 14k gold, it is hard wearing. With reasonable care it will not peel or flake, and should last as long as solid 14k gold jewelry. It is safe for most people with sensitive skin

Q: How do I care for my jewelry?
A: Your jewelry is hand finished and therefore can be delicate in nature. Please treat it with care to improve it’s longevity. Perfumes, lotions, hairspray, and oils will eat away metals. Always put your jewelry on after you have applied any cosmetics.
Do not wear your jewelry in salt water, hot -tubs,  hot spring or steam baths.
Sterling silver is best cleaned with a cleaning cloth from your local jeweler.
Plated jewelry is best cleaned by a simply wiping it off with a damp towel and a little soap. Do not dip plated jewelry into a jewelry cleaning solution.
Metals tarnish quickly when left out and exposed to air, please place your jewelry in a box with a lid to limit the exposure to the elements.
Delicate chains are best hung so they do not tangle.

Q: Do you do custom work / wedding rings?
A: We are happy to set up a private appointment to talk about creating a bespoke ring / ring’s  for you.We offer free 30 minute consultation’s  in our Seattle Showroom. Please email shop@kimberlybaker.com to set up an appointment with Kimberly.

If you see a piece of jewelry you like that is silver but  you prefer to wear gold or you would like a necklace to be a longer or shorter  we are happy to see if we can accommodate your request.