FAQs
Order Information
What is your return policy?
We are happy to replace an item for exchange only within seven (7) days from the date of delivery.
All products must be in their original condition, and packaging accompanied by the pertinent sales receipt.
Kimberly Baker will not accept merchandise that has been worn, used, altered or damaged.
Please email orders@kimberlybaker.com to receive a return authorization number.
Items returned without an return authorization number will be refused by our shipping department, and rerouted back to you.
When and how will my order ship?
Unless indicated otherwise, the delivery period for products ordered from kimberlybaker.com include one (1) to two (3) business days to process in addition to the time indicated by the shipping carrier.
Orders are processed and shipped on Fridays, by Priority Mail excluding holidays.
Kimberlybaker.com is not responsible for unanticipated delays due to conditions such as weather or air travel delays.
Once we have gave the package to the carrier it is the responsibility of the carrier.
Kimberly Baker is not responsible for lost packages once we drop the package off with the shipping carrier. While we will do our best to help you to track the package if the carrier loses the package on it's way to you.
Do you do customize?
We are happy to customize our products for you.
Do you need a longer necklace or want a stone added to a pice in our collection? Reach us at orders@kimberlybaker.com to request a customization.
Our Products
What metals do you use?
How to care for your jewelry?
To maintain the item's appearance over time, we recommend avoiding contact with water or abrasive materials.
To maintain the integrity of your jewelry pieces, we advise you to take the following precautions:
Remember to put jewelry on as a final touch after your products dry. If cosmetics, lotions, perfumes, sunscreen etc are applied while wearing jewelry, they build up on the surface, dulling their appearance. The alcohol and acids in perfume may cause permanent damage.